UX certification

A UX certification is an exam that objectively demonstrates recognized competence in the areas of usability and UX (user experience).

Foundation level UX certification is of interest to stakeholders, for example product owners, designers, developers, marketing people and university teachers. It is also of interest to UX professionals. Example: CPUX-F, Foundation level UX certification.

Advanced level UX certification, for example in user requirements engineering or usability testing, is of interest mainly to UX professionals. Example: CPUX-UT, Usability Testing certification.


Overview of this page


Why should you care about UX certification?

By obtaining UX certification you:

  • Ensure that your fundamental usability and UX knowledge is up-to-date.
  • Get access to advanced certification in specific UX-areas, including user requirements engineering, designing solutions, and usability testing.
  • Ensure that you as stakeholder are familiar with basic usability concepts. CPUX-F certification is relevant for stakeholders who cooperate with usability professionals and who want to familiarize themselves with the basic concepts and processes of usability engineering. Such stakeholders include product owners, project managers, software developers, designers, end users, product managers, and marketing professionals.


Certifications

I recommend CPUX training and certification from the UXQB. The UXQB was established in 2013 and has stood the test of time.

CPUX stands for Certified Professional for Usability and User Experience. UXQB stands for The International Usability and User Experience Qualification Board.

Three CPUX certificates are currently available from the UXQB:

AbbreviationLevelNumber of people certified
CPUX-FFoundation5.500
CPUX-URUser Requirements Engineering200
CPUX-DSDesigning SolutionsNot yet released
CPUX-UTUsability testing and evaluation100


Quality criteria for UX certification

Several other organizations offer UX certification, for example Human Factors International, the Nielsen Norman Group and UXQCC.

When you compare UX training and certification offerings, look for the following:

  • Are the training materials written by UX practitioners?
  • Is the certification exam conducted by an independent, neutral organization? The trainer should not know the exam questions.
  • Have the organization stood the test of time? How many people have they certified?
  • How many people pass the certification test in the first attempt? The UXQB thinks that a pass rate of about 80% is right.
  • Openness: Are the curriculum and a complete set of exam questions freely available?
  • Is certification possible at a reasonable price without a training course?
  • Is the UX certification in accordance with internationally recognized ISO standards?
  • Is any part of the certification based on human evaluation of experience? I consider such evaluation of experience unreliable.


Recognized training provider

DialogDesign is a Recognized Training Provider accredited by the UXQB.

Rolf Molich is an accredited trainer for CPUX-F and CPUX-UT. Contact Rolf for quotes regarding public training offered by you or in-house training. Rolf can teach courses in English, German or Danish. The slides and exercises are always in English or German.

Rolf regularly teaches CPUX-F and CPUX-UT courses for Advice A/S in Copenhagen. Here are updated lists of most scheduled trainings and all Recognized Training Providers.


UXQB – The International Usability and User Experience Qualification Board

The User Experience Qualification Board, UXQB, provides UX training materials and UX certification in English, German and Chinese. As of July 2020, more than 5.500 people have obtained a CPUX-F foundation level certificate. The UXQB has about 35 independent training providers, who compete freely in the market. The UXQB is active mainly in Northern Europe: Germany, Austria, Switzerland, UK, Denmark.

Rolf is the editor of UXQB’s Foundation Level curriculum, CPUX-F, and UXQB’s usability evaluation and testing curriculum, CPUX-UT. The UXQB also offers a CPUX-UR curriculum about User Requirements engineering and (Real Soon Now) a CPUX-DS curriculum about Designing Solutions.

Each curriculum is 60 to 80 pages. In addition to each curriculum, UXQB’s website offers the following free documents for download:

  • A full set of public exam questions for training purposes
  • Examination Regulations

Rolf is the Vice President of the UXQB. Contact Rolf in his role as vice president of the UXQB on rolf.molich@uxqb.org.


Advanced level CPUX-UT exam

The usability testing and evaluation (CPUX-UT) certification exam consists of two parts, a theoretical and a practical exam.

In the theoretical exam, you get 40 multiple-choice questions with 6 answers each. You have 90 minutes to complete the exam.

In the practical exam, you must plan, conduct and report a usability test with three participants of a prescribed website. You have one week to complete the practical exam. You can place the one week period at any time that is convenient to you. At the end of the one week-period, you must submit a usability test report and raw videos of the usability test sessions for evaluation by an expert examiner.

You get the CPUX-UT certificate if you score at least 70% in both the theoretical and the practical exam.

A sample CPUX-UT exam is freely available.

More about CPUX-UT advanced level training and certification.