A UX certification is an exam that objectively demonstrates recognized competence in the areas of usability and UX (user experience).
Foundation level UX training and certification is of interest to stakeholders, for example product owners, designers, developers, marketing people, and university teachers. It is also of interest to UX professionals. CPUX-F is an example of foundation level UX certification.
Advanced level UX certification, for example in user requirements engineering, designing solutions or usability testing, is of interest mainly to UX professionals. CPUX-UT, Usability Testing certification, is an example of an advanced level UX certification.
Overview of this page
- Certification Benefits for UX Professionals and Stakeholders
- Certification Benefits for Employers
- Certification Benefits for Training Providers
- Certification Examinations
- Quality Criteria for Certification
- UXQB Recognized Training Provider
- UXQB – The International Usability and User Experience Qualification Board
- Foundation Level CPUX-F Examination
- Advanced Level CPUX-UT Examination
Certification Benefits for UX Professionals and Stakeholders
UX certification can support career advancement and increased earnings
If you are a newbie in the UX area, certification tells you how to do UX work right.
If you are a lone UXer in your organization, certification can answer your question “Am I doing it right?”
If you are a UX professional, certification
- ensures that your fundamental usability and UX knowledge is up-to-date and that you know the latest thinking and good practice;
- shows that you care about your professional knowledge;
- gives you an objective measure of your skill level;
- gives you access to advanced certification in specific UX-areas, including user requirements engineering, designing solutions, and usability testing.
If you are a stakeholder, certification
- helps you understand basic usability concepts so you understand the language spoken by your UX professionals;
- allows you to answer the question “Do you speak UX?” affirmatively.
CPUX-F certification is relevant for stakeholders who cooperate with usability professionals and who want to familiarize themselves with the basic concepts and processes of user experience. Such stakeholders include product owners, project managers, software developers, designers, end users, product managers, and marketing professionals.
Certification Benefits for Employers
UX certification can provide return on investment as well as quality and productivity increase through:
- common terminology, concepts and procedures based on international standards reviewed by independent specialists;
- bidding advantage;
- professional development opportunities for employees;
- increased competence level of employees;
- higher credibility with customers;
- improved risk management.
Certification Benefits for Training Providers
- The CPUX certification program is recognized by professional European UX organizations.
- CPUX curricula, glossaries and sample examination questions are freely available.
I recommend CPUX training and certification from the UXQB. The UXQB was established in 2013 and has stood the test of time.
In a CPUX-F certification examination you must score at least 70% when answering 40 multiple-choice questions within 75 minutes. If the examination language is not your native language, you have 90 minutes to answer the questions. A complete set of 40 sample examination questions is available.
Advanced level CPUX certification examinations consist of a theoretical part and a practical part. The format of the theoretical examination is similar to the CPUX-F examination. The practical part is longer. For example, for CPUX-UT you must conduct a usability test with 3 participants.
CPUX stands for Certified Professional for Usability and User Experience. UXQB stands for The International Usability and User Experience Qualification Board.
Three CPUX certificates are currently available from the UXQB:
|Abbreviation||Level||Number of people certified|
|CPUX-UR||User Requirements Engineering||200|
|CPUX-DS||Designing Solutions||Not yet released|
|CPUX-UT||Usability testing and evaluation||100|
Quality criteria for UX certification
Several other organizations offer UX certification, for example Human Factors International, the Nielsen Norman Group and UXQCC.
When you compare UX training and certification offerings, look for the following:
- Are the training materials written by UX practitioners?
- Is the certification exam conducted by an independent, neutral organization? The trainer should not know the exam questions.
- Has the certification stood the test of time? How many people have they certified?
- How many people pass the certification test in the first attempt? The UXQB thinks that a pass rate of about 80% is right.
- Openness: Are the curriculum and a complete set of exam questions freely available?
- Is certification possible at a reasonable price without a training course?
- Is the UX certification in accordance with internationally recognized standards, for example ISO standards?
- Is any part of the certification based on human evaluation of experience or portfolios? I consider such evaluation of experience unreliable, because “Who checks the checker?”
UXQB Recognized Training Provider
DialogDesign is a Recognized Training Provider accredited by the UXQB.
I am an accredited trainer for CPUX-F and CPUX-UT. Contact me for quotes regarding public training offered by you or in-house training. I can teach courses in English, German or Danish. The slides and exercises are always in English or German.
UXQB – The International Usability and User Experience Qualification Board
The User Experience Qualification Board, UXQB, provides UX training materials and UX certification in English, German and Chinese. As of July 2020, more than 5.500 people have obtained a CPUX-F foundation level certificate. The UXQB has about 35 independent training providers, who compete freely in the market. The UXQB is active mainly in Northern Europe: Germany, Austria, Switzerland, UK, Denmark.
Rolf is the editor of UXQB’s Foundation Level curriculum, CPUX-F, and UXQB’s usability evaluation and testing curriculum, CPUX-UT. The UXQB also offers a CPUX-UR curriculum about User Requirements engineering and (Real Soon Now) a CPUX-DS curriculum about Designing Solutions.
Each curriculum is 60 to 120 pages. In addition to each curriculum, UXQB’s website offers the following free documents for download:
- A full set of public exam questions for training purposes
- Examination Regulations
Rolf is the Vice President of the UXQB. Contact Rolf in his role as vice president of the UXQB on firstname.lastname@example.org.
Foundation level CPUX-F exam
In a CPUX-F certification exam you must score at least 70% when answering 40 multiple-choice questions within 75 minutes. Each question has six possible answers of which 1, 2 or 3 are correct. The correct number of answers is clearly indicated for each question.
If the exam language is not your native language, you have 90 minutes (rather than 75 minutes) to answer the questions. A complete set of 40 sample exam questions is freely available.
More about CPUX-F foundation level training and certification.
Advanced level CPUX-UT exam
The usability testing and evaluation (CPUX-UT) certification exam consists of two parts, a theoretical and a practical exam.
In the theoretical exam, you get 40 multiple-choice questions with 6 answers each. You have 90 minutes to complete the exam.
In the practical exam, you must plan, conduct and report a usability test with three participants of a prescribed website. You have one week to complete the practical exam. You can place the one week period at any time that is convenient to you. At the end of the one week-period, you must submit a usability test report and raw videos of the usability test sessions for evaluation by an expert examiner.
You get the CPUX-UT certificate if you score at least 70% in both the theoretical and the practical exam.
A sample CPUX-UT exam is freely available.
More about CPUX-UT advanced level training and certification.