Sample usability test report

The sample usability test report is an example of how to document the findings of a qualitative usability test. It is intended to help usability testers produce better usability test reports.

The sample usability test report is annotated. Boxes with a yellow background contain comments provided by the authors to the usability test report. Such comments are not included in a regular usability test report. The comments include rules of thumb and recommendations, for example with regard to how many findings should be included. The rules of thumb are based on the authors’ extensive experience and have been checked by other usability professionals.

The sample usability test report fulfills many of the requirements in the draft version of the standard
ISO/IEC DIS 25066 – Common Industry Format for Usability Evaluation Reports dated September 2014. The sample usability test report does not include examples of all requirements in the ISO 25066 standard. It uses terms that are defined in the CPUX-F Curriculum and the CPUX-UT Curriculum. These curricula are available free of charge from UXQB’s website.

Many of the anonymous usability test reports from the CUE-studies are great examples of how to write a usability test report. See for example the report from team M in the CUE-10 study.

Useful and Usable Test Reports

DialogDesign believes that usability professionals must set a good example to the world by creating highly useful and usable test reports.

We recommend that a usability test report should be limited to at most 25 usability findings and 25 pages (including appendices), and that it should include:

  • a one-page executive summary placed at the very beginning of the report;
  • a short and succinct description of each usability finding;
  • useful and usable recommendations;
  • positive findings;
  • appropriate user quotes;
  • classification of usability findings by easily distinguishable, colorful icons that make it simple to skim the report for important issues

According to our CUE studies not all of these features are self-evident in professional usability test reports.