I deliberately limited myself to at most four resources in each category, so some great resources are not included.
Overview of this page
- Introduction to usability and user experience
- Contextual inquiry—Interviews
- Usability testing
- Measuring usability
- UX management
Introduction to usability and user experience
Steve Krug (2013). Don’t make me think. Third edition. New Riders.
The website of the Nielsen Norman Group. Free.
Hugh Beyer & Karen Holtzblatt. (1998). Contextual design—Defining Customer-Centered Systems. Morgan Kaufmann.
Steve Portigal. (2013). Interviewing Users: How to Uncover Compelling Insights. Rosenfeld Media.
Joe Dumas & Beth Loring (2008). Moderating usability tests: Principles & practices for interacting. Burlington, MA: Morgan Kaufmann.
Joe Dumas & Ginny Redish (1999). A practical guide to usability testing (Revised edition). Exeter, UK: Intellect.
Carol Barnum. Usability testing essentials: Ready, Set …Test! Second edition. Morgan Kaufmann.
Tom Tullis & Bill Albert. (2013). Measuring the user experience: Collecting, analyzing, and presenting usability metrics (Second Edition). Waltham, MA: Morgan Kaufmann.
The calculators on Jeff Sauro’s website. Free
Steffen Weichert & Gesine Quint & Torsten Bartel. (2021). Quick Guide, UX Management, 2. Auflage (in German). Springer Gabler.
More resources on the UX maturity page.