Time plan — Usability testing training, CPUX-UT

Approximate time plan for the three-day training

First day

• 09.00 – 09.30 Introduction
  – Overview of training
  – Short presentation of participants and trainer
  – Short survey of the CPUX-UT certification procedure
• 09.30 – 10.15 Usability evaluation
  – Planning a usability evaluation
  – Selecting a usability evaluation method
• 10.30 – 11.50 Usability test – Overview and Preparation
  – Usability test plan
  – Usability test script
  – Recruiting usability test participants
• 12.50 – 14.10 Usability test tasks
  – Frequently occurring problems in usability test tasks
• 14.20 – 15.30 Exercise 1: Watch and discuss videos from usability test sessions
• 15.30 – 16.30 Exercise 2: Evaluate usability test report
• 16.30 – 17.00 Properties of a good usability test report

Second day

• 09.00 – 10.15    Usability test – Execution
  – Moderation
  – Frequently occurring moderation problems
• 10.20 – 10.50    Extract and analyse usability findings
  – Classification, rating and description of findings
  – Recommendations for improving the interactive system
• 10.50 – 11.30    Usability test – Communication of results
  – Why it is important to “sell” usability findings to stakeholders, and how to do it
  – The KJ-method and affinity diagramming
  – Video summary
• 11.45 – 12.30    Quantitative usability test
  – Efficiency
  – Satisfaction
  – Basic statistical analysis
• 13.30 – 14.00    Variants of usability test
  – Remote usability test
• 14.00 – 15.10    Exercise 3: Write usability test script including test tasks
• 15.25 – 16.30    Exercise 4: Moderate usability test session
• 16.30 – 17.00    Exercise 5: Recommendations for improving an interactive system

Third day

• 09.00 – 09.45    User survey
  – Questionnaire
  – Frequently occurring problems
  – Examples of standard surveys: SUS and UMUX-LITE
• 09.45 – 09.50    Ethical rules for usability tests
• 10.00 – 11.10    Inspection methods
  – Heuristic evaluation
  – Expert usability review
  – Cognitive walkthrough
  – Persona based review
• 11.15 – 12.10    Exercise 6: Inspection
• 12.10 – 12.30    Description of the certification process
  – Theoretical examination
  – Practical examination
• 13.30 – 14.00    Exercise 7: Watch and discuss usability test video
• 14.00 – 14.15    Exercise 8: Write four usability test tasks
• 14.15 – 14.20    Conclusion: Faster, better, cheaper usability evaluations – How?
• 14.25 – 15.00    Exercise 9: Mock theoretical exam – 9+6 questions
• 15.30 – 17.00    Optional certification – theoretical part

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