·      How DialogDesign tests

·      Usability test coaching

·      Sample test report from DialogDesign

DialogDesign believes that usability professionals must set a good example to the world by creating highly useful and usable test reports.

We advocate several features that make test reports more useful and usable:

·      one-page executive summary placed at the very beginning of the report;

·      report limited to at most 50 usability issues and 30 pages (including appendices);

·      short and succinct description of each issue;

·      useful and usable recommendations;

·      positive findings included;

·      user quotes included; and

·      all usability issues classified by easily distinguishable, colorful icons that make it simple to skim the report for important issues

     Minor problem

     Serious problem

     Critical problem

     Positive feature

     Good idea

But are these features self-evident in professional usability test reports? Not according to our CUE studies.