·      www.usability.gov

A high-quality resource for developing usable and useful websites. Note in particular its research-based guidelines.

·      www.useit.com

Usability guru Jakob Nielsen’s website. Famous for its free biweekly Alertbox, which features Jakob’s interesting and sometimes provocative observations about usability.

·      www.uie.com

The website of usability guru Jared Spool and his company, User Interface Engineering. Subscribe to its newsletter, UIEtips, which is often filled with great and surprising insight.

Exemplary websites:

·      www.landsend.com

In particular, its information about privacy and return policies

·      www.nytimes.com

In particular, its front-page space management

·      www.amazon.com

In particular, its constant attempts to form a dialog with the user

·      www.etoys.com

In particular, its search engine