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Clients About Rolf Molich

Clients

Since 1993, DialogDesign has helped hundreds of clients.

Here are a few examples:

·       Nordea Bank

DialogDesign has conducted a large number of usability tests for Nordea. We’ve also developed a usable GUI standard for internal applications and promoted it internally through design courses.

·       IKEA

DialogDesign has conducted a large number of usability tests for IKEA. We’ve also developed various internal procedures for increasing usability awareness.

·       H:S (The Healthcare Section of the Capital Region of Denmark)

DialogDesign has developed GUI standards for a patient record system and help and PDA user interfaces. We’ve also helped H:S in assuring that user interfaces delivered by contractors actually follow the standards.

·       Nielsen Norman Group

Rolf Molich has conducted a large number of advanced one-day usability courses for the Nielsen Norman Group on four continents. We’ve done courses on advanced usability testing methods, expert reviews, and e-commerce usability. We’ve also carried out usability tests on behalf of the Nielsen Norman Group for European clients.

·       VistaPrint

Coordinated usability tests and expert site reviews focused on the French and German websites.

Case:

H:S

(The Healthcare Section of the Capital Region of Denmark)

DialogDesign has cooperated with H:S since 2004. We helped H:S create usable interfaces for the Electronic Patient Journal system by

·      Creating measurable goals for usability

·      Following up on usability goals

·      Creating a GUI standard for subcontractor contracts

·      Creating a help standard for subcontractor contracts

·      Following up on the GUI standard by reviewing subcontractor prototypes as early as possible

·      Regularly revising standards based on comments from H:S and its subcontractors

·      Commenting on usability tests carried out by H:S staff

·      Writing a usability test report with usability problem descriptions and recommendations for a usability test performed by H:S staff

Through these activities, H:S has focused on preventing usability problems rather than curing them through testing.

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