CUE-2 offers the following recommendations for development teams, usability professionals, and their managers:

·      Realize that there is no foolproof way to identify usability flaws. Usability testing by itself can’t develop a comprehensive list of defects. Use an appropriate mix of methods.

·      Place less focus on finding “all” problems. Realize that the number of usability problems is much larger than you can hope to find in one or even a few tests. Choose smaller sets of features to test iteratively and concentrate on the most important ones.

·      Realize that single tests aren’t comprehensive. They’re still useful, however, and any problems detected in a single professionally conducted test should be corrected.

·      Increase focus on quality and quality assurance. Prevent methodological mistakes in usability testing such as skipping high-priority features, giving hidden clues, or writing usability test reports that aren’t fully usable.

Read more in our CUE-2 paper. You can find information about how to obtain a copy in the left column.